You will need to provide your real name to us in most instances when you contact or interact with us for us to deliver services to you. When the law allows, and it is practical, you can use a pseudonym or choose not to identify yourself when you are dealing with us.

For example, if you are making a complaint about our website or have general questions about our services or capabilities, you do not need to identify yourself to us. In some instances, if you do not identify yourself we may not be able to provide our full services or respond to your complaint or enquiry in a sufficient manner. If you would like further information on when you must identify yourself to us, please contact our Privacy Officer (privacy@pkfmack.com.au). You do not need to identify yourself to ask for this information.